OUR SALES POLICY
Payment
1) You can make your Bank Transfer or EFT (Electronic Fund Transfer) payments to any of our QNB Finansbank or Ziraat Bank accounts (TL).
2) You can make a single payment online with any credit card or benefit from our online installment opportunities offered by our contracted banks / payment systems. For online payments, the amount will be debited from your credit card at the end of your order.
Cancel & Return
1) In case your orders are canceled due to possible reasons; VPROTECH VIDEO TECHNOLOGIES BİLGİ İLETİŞİM ELEKTRONİK GUVENLİK SYSTEMLERİ SAN. AND TRADE LLC. The product price will be refunded to your account and/or credit card within a maximum of fourteen (14 ) days.
2) For this, you must provide our company with your bank account information and / or credit card information accurately and completely.
delivery
1) We strive to ship and/or deliver the products you have ordered to you within a maximum of three(3 ) business days.
2) In case of possible delays, you will be informed about the delivery status.
3) In order for the product delivery to be carried out without any disruption and on time, please provide the address of your current location as the delivery address.
4) Products from our Istanbul-based company will be sent via contracted cargo companies.
5) You can also discuss and get information about different delivery conditions by consulting us.
6) Cargo deliveries are currently limited to Türkiye only.
Payment Tracking
1) If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation on the payment page.
2) In case of any error at the specified address, the orderer is contacted regarding the order that cannot be delivered.
3) The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent following the transfer of the order.
Please be carefull!
Open and check the packages that you think were damaged during shipment in front of the representative of the company you received them from.
If you think there is any damage to the product, do not receive the product by keeping a report with the cargo company.
Once the product is received, it is assumed that the cargo company has fully fulfilled its duty.
If the product is damaged; Send the report you have prepared to the fax number 0216 606 38 72 and e-mail address info@vpro.tech as soon as possible.
If you complete these procedures, we will start working on your package and try to ensure that your delivery is repeated as soon as possible.
If you briefly explain in this e-mail why you want to return the product, you will help us in our work on the product.